Shipping and delivery

NOTE:

Our warehouse is able to dispatch orders on time, but expect delays in delivery from carriers for national and especially international orders. Please allow extra time to receive your packages.

If you have any questions about your order, leave us a message or send us an e-mail info@framedfaces.ca.

Thank you,

The Framed Faces Team 

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If your package is returned to us because it was unclaimed, undeliverable, rejected or refused, we will refund the order minus the original shipping charges.

Framed Faces reserves the right to cancel your order.

When will my package be shipped?

For in-stock orders received before 5pm Monday to Friday (Eastern Time), shipping will be done within 24 business hours, unless there is a problem verifying payment information, a holiday, or a payment made through a Paypal eCheck. Once your package is shipped, you will receive a shipping confirmation with your tracking number (if applicable).

 

FREE DELIVERY IN CANADA FOR ORDERS OF $150 AND MORE (BEFORE TAXES)

Framed Faces offers free standard domestic delivery to all Canadian provinces for orders over $150 before taxes. Otherwise, standard domestic delivery is only $10.

 

CANADA

 

Shipping method	Method of transport	Description	Price
Domestic Standard	·       Canada Post	Delivery in Canada within 1 to 10 business days. The delivery date is not guaranteed.	·       Custom rate for orders under $99 before taxes     ·       Free for orders over $99 CAD before taxes

 

 

SHIPMENT TO THE UNITED STATES          

 

Shipping method	Method of transport	Description	Price
International Standard	·       Canada Post	Delivery in the United States within 4 to 10 business days. Delivery date is not guaranteed	·       Custom rate for orders under $250 CDN

 

INTERNATIONAL SHIPPING

 

Shipping method	Method of transport	Description	Price
International Standard	·       Canada Post	Delivery within 6 to 15 working days. The delivery date is not guaranteed	Custom rate based on the country destination.

 

 

CUSTOMS AND BROKERAGE FEES, DUTIES AND TAXES

For orders that are shipping to destinations outside of Canada (including the United States), you may have to pay duties and taxes to your country's government. This is because you are importing goods from a foreign country into your own country.

Framed Faces does not assess or collect these fees and taxes on your behalf. Please contact the customs office in your country to obtain an estimate of the duties and taxes, if any, that you will owe Pay.

We cannot and will not alter, falsify or otherwise misrepresent or undervalue the declared value of an international shipment. The total amount of the items purchased will be noted on the customs declaration.

In addition to duties and taxes, you may have to pay an additional brokerage fee to either your country's postal system (if your order ships via our International Standard or International Standard Plus shipping methods). This fee, which is not estimated nor collected by Framed Faces on your behalf, covers the carrier's cost of expediting the clearance of your shipment through your country's customs process. A typical brokerage fee averages USD 10.00 - 20.00. Check with your local postal office to estimate any brokerage fees, if any, you will have to pay.

If you do not pay duties, taxes, or brokerage fees, then in many cases the parcel will be destroyed by your country's customs office and not sent back to us. In such cases, we will not issue a refund. We can only issue refunds for parcels that are returned to us.